All orders are processed and shipped within 3-6 business days, within the contiguous US. Shipping to Alaska, American Samoa, the Federated States of Micronesia, Guam, Hawaii, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, the Virgin Islands, the Armed Forces Americas, the Armed Forces Europe, and the Armed Forces Pacific requires 5–20 business days.
- All orders are processed and dispatched Monday through Friday. We do not ship on weekends or holidays.
- The transit time is determined by the order destination and the weight of the ordered product. We will select the best shipping method possible.
We provide free shipping on all orders inside the contiguous United States. Orders containing several items may be sent in separate parcels and arrive on different days.
Multiple items in a single order
If you ordered multiple items, they may ship from different warehouses and arrive in different shipments on different dates. Please expect to receive all of the products unless we have notified you of an item cancellation.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 - 2 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
- Average transit times to the United States : 3 - 6 Business days
- Average transit times to International: 5 - 20 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.
FOR PRE-ORDERED OR BACK-ORDERED ITEMS
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.